Welcome to Legal Translation, your trusted partner for certified translation of official documents. These Terms and Conditions of Sale govern the terms of our collaboration and ensure full transparency regarding our commitments to you.
1. Who are we?
Legal Translation is a platform specialized in certified and sworn translation of official documents. The expertise of our approved professional translators enables us to provide fast, accurate translations recognized by French and international authorities.
Our mission: to simplify your administrative, legal, and professional procedures by providing high-quality certified translations, 100% online and fully secure.
2. Our translation services
Discover our full range of services on our dedicated page: www.legal-translation.fr/services
2.1 Certified and sworn translation
Official translation of administrative, legal, and academic documents, accompanied by the stamp and signature of a sworn translator approved by the French Courts of Appeal. These translations are recognized by:
- French prefectures, town halls, and public authorities
- Embassies and consulates
- Higher education institutions
- Courts and judicial authorities
- Employers and professional organizations
2.2 Documents we handle
We translate all types of official documents:
- Civil status documents: birth, marriage, divorce, and death certificates, family record books
- Identity documents: passports, identity cards, residence permits
- Licenses and certificates: driver's licenses, vehicle registration certificates, certificates of non-pledge
- Academic documents: diplomas, transcripts, certificates of completion
- Legal documents: contracts, articles of association, court proceedings, criminal record certificates
- Professional documents: payslips, employer certificates, resumes
2.3 Available languages
More than 10 languages covered, including European, Arabic, Asian, and African languages. Our translators are native speakers and specialized in the requested language pairs.
3. How it works: a simplified ordering process
Step 1: Upload your documents
Log in to your customer account and upload your documents securely (accepted formats: PDF, JPEG, PNG, DOCX). Our platform uses SSL/TLS encryption to protect your data.
Step 2: Instant and transparent quote
Receive an immediate detailed quote based on:
- The number of words or pages
- The language pair (source language → target language)
- The type of certification required
- The requested delivery time
No hidden fees: the displayed price is the final price, all taxes included.
Step 3: Secure payment
Confirm your order and proceed with payment through our secure solutions. Your order starts immediately after payment confirmation.
Step 4: Translation by experts
Your document is assigned to a specialized sworn translator. You receive notifications at every stage and can track progress in real time.
Step 5: Delivery and download
Retrieve your certified translation directly from your customer account; it will also be sent to you by email. The document includes the official stamp, the translator's signature, and a certificate of compliance.
4. Pricing and payment terms
4.1 Clear pricing structure
Our prices are calculated transparently and displayed in euros, all taxes included before confirmation:
- Express rate: delivery within 24-48 hours (additional fee applies)
- Urgent rate: delivery within 12-24 hours (subject to availability)
Pricing includes translation, certification, official stamp, and electronic delivery.
4.2 Accepted payment method
Payments are processed exclusively by credit or debit card through our secure partner Stripe:
- Accepted cards: Visa, Mastercard, American Express, Cartes Bancaires
- Maximum security: Stripe is PCI-DSS Level 1 certified (the highest banking security standard)
- 3D Secure protection: enhanced authentication for your security
- No storage: your banking details are never stored on our servers
Payment is required before the translation begins to confirm your order.
4.3 Compliant invoicing
A detailed invoice compliant with French law is automatically sent to you by email. Businesses may request an invoice with intra-community VAT.
5. Delivery times and commitments
5.1 Delivery times
We offer two delivery options tailored to your needs:
- Standard Delivery: 3 to 5 business days - Ideal for planned procedures
- Express Delivery: 1 to 2 business days - For urgent requests (additional fee applies)
Delivery times are calculated in business days (Monday to Friday, excluding public holidays) from payment confirmation. The exact timeframe is indicated when you place your order depending on the complexity of the document and the language pair.
5.2 Real-time tracking
Receive email notifications at every stage: order received, translation in progress, quality control, delivery completed.
5.3 On-time commitment
We are committed to meeting the announced deadlines. In the event of an exceptional delay, you will be informed immediately and a solution will be offered (expedited processing, partial refund).
6. Quality guarantee and commitment to excellence
6.1 Certified and specialized translators
At Legal Translation, every translation is entrusted to a carefully selected professional:
- Translators sworn before the Courts of Appeal
- Native speakers of the target language
- Experts in legal, administrative, and technical fields
- Several years of experience in certified translation
👉 This ensures a translation that meets the requirements of French and international authorities.
6.2 A rigorous quality control process
Each document follows a strict process to guarantee a reliable result:
- Translation by a certified expert
- Thorough proofreading (terminology, meaning, compliance)
- Full quality control:
- overall consistency
- accuracy of information
- compliance with official formatting
- Final certification:
- translator's stamp
- official signature
✅ This process drastically reduces the risk of errors and ensures consistent professional quality.
6.3 Satisfaction guarantee: free correction within 30 days
Your satisfaction is at the heart of our commitment.
If you notice an issue attributable to Legal Translation, we will act quickly.
✔️ What the guarantee covers
The guarantee applies in the event of:
- translation error
- omission of information
- inconsistency in the translated document
✔️ Our commitments
- Free correction of your translation
- Priority processing after validation
- Sending of a new corrected certified version
- No additional charges
✔️ Conditions of application
- Request must be made within 30 days after delivery
- Prior review by our quality team
- Guarantee may be used only once per translation
👉 The translator is engaged only after internal validation, to ensure serious and justified handling.
✔️ Transparent follow-up
At every stage, you are informed:
- confirmation that your request has been received
- approval or refusal of the request
- sending of the corrected document
6.4 A solution in case of disagreement: refund
If your correction request cannot be accepted, you have an alternative:
- option to request a refund from your customer account
- review of your request by our team
- automatic approval within 7 days if no refusal is issued
✅ This ensures clear, fast, and fair customer protection.
6.5 Limitation of liability
Legal Translation cannot be held liable for:
- decisions or refusals made by an independent authority
- errors contained in the source document provided
- legal consequences related to the use of the document
- processing times of recipient organizations
✅ In summary
With Legal Translation, you benefit from:
- a high-quality certified translation
- a strict control process
- a clear and structured satisfaction guarantee
- a transparent and human follow-up
- a secure refund option
👉 Our goal: to provide you with a reliable, recognized, and risk-free translation.
7. Right of withdrawal and cancellation
7.1 Cancellation before payment
The customer may cancel their translation request free of charge as long as it has not yet been paid for.
No service will begin before payment is received.
7.2 Waiver of the right of withdrawal before payment
Before proceeding with payment, the customer must check the following box:
“I waive my right of withdrawal and understand that cancellation and refund will no longer be possible after payment.”
Without this express confirmation, the order cannot be finalized.
7.3 Right of withdrawal after payment
After payment has been confirmed, the customer has one (1) hour to exercise their right of withdrawal.
During this period, they may request cancellation of their order and obtain a full refund, provided that the service has not yet begun.
👉 The cancellation and refund request must be made from the customer account.
The customer must:
- create a customer account if they do not already have one,
- log in to their customer account,
- access the details of their translation request,
- submit the cancellation request from that interface.
No request submitted by any other means can be taken into account.
7.4 No right of withdrawal once the service has started
Once the translation service has begun, the customer may no longer exercise their right of withdrawal.
No cancellation or refund will then be possible, except in the event of a clear error on our part.
7.5 Legal compliance
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period where performance began after the customer's prior express consent and express waiver of their right of withdrawal.
8. Confidentiality and security of your documents
8.1 Absolute confidentiality commitment
Your documents and personal data are handled with the strictest confidentiality. All our translators are bound by a confidentiality agreement and professional secrecy obligations.
8.2 Technical security
- SSL/TLS encryption: all communications are encrypted
- Secure servers: hosting with OVH with ISO 27001 certification
- Restricted access: only assigned translators can access your documents
- Automatic backup: your data is backed up daily
8.3 Retention and deletion of documents
- Original documents: automatically deleted 30 days after delivery.
- Certified translations: retained for 3 years to allow free reissuance in case of loss
- Billing data: retained for 10 years (legal accounting obligation)
You may request early deletion of your documents at any time through your customer account or by contacting us.
9. Intellectual property
You remain the owner of your source documents. The completed translation becomes your property once the order has been paid in full. You may use it freely for your administrative, legal, or professional procedures.
Legal Translation retains rights to its methods, technologies, algorithms, and AI-assisted translation processes.
10. Customer service and support
10.1 A dedicated team here to help
Our customer service team is available to answer all your questions:
- Email: contact@legal-translation.fr
- Contact form: www.legal-translation.fr/contact
Guaranteed response time: less than 24 hours on business days.
10.2 Complaints
If you experience a problem or are dissatisfied, contact us immediately. We are committed to finding a fast and satisfactory solution.
11. Mediation and dispute resolution
In the event of a dispute, we always prioritize an amicable resolution. Please contact our customer service team first.
In accordance with Article L612-1 of the French Consumer Code, you may use a consumer mediator free of charge in the event of an unresolved dispute. Contact details are available upon request.
Failing an amicable resolution, the French courts shall have exclusive jurisdiction, in accordance with French law.
12. Changes to the Terms and Conditions
Legal Translation reserves the right to amend these Terms and Conditions at any time. The applicable Terms and Conditions are those in force on the date of your order. Any change will be communicated on this page with an updated date.
13. Acceptance of the Terms and Conditions
By placing an order on www.legal-translation.fr, you acknowledge that you have read, understood, and accepted these Terms and Conditions of Sale without reservation.
14. Contact us
If you have any questions about our services or these Terms and Conditions:
- Email: contact@legal-translation.fr
- Phone: +33 6 28 94 82 53
- Form: www.legal-translation.fr/contact
